I am very frustrated with this company. They've lost me as a future customer. I want to warn others. As before, I had also been trying to call but it would always just ring and ring for 25+ minutes. They only care about their product not the workers that really means a lot the workers they need care bout what they think not talk about how much money that the workers made them, Job has it’s ups and downs as most jobs do but the company don’t make u feel like they care we r in the middle of a pandemic and they let all sorts of ppl enter the building bc the don’t have a fever we’ve had several people test positive for civil 19 and they didn’t have fevers either they don’t to me value our safety or families safty. Rate your employer to help people make better career decisions. I never even received a confirmation email. Ask a question about working or interviewing at Le Creuset. 4 reviews of Le Creuset Outlet Store "CANDY STORE FOR COOKS ALERT! Our community is ready to answer. I originally ordered an egg tray for my fiancee on April 12th. all Le Creuset reviews for Customer Service Representative. Please save yourself troubles and headaches and do not order from them. I sent an e-mail, several chat messages but no response. Working at Dillard's Inc., a Le Creuset partner challenging. With our free tools, you can check out the current wait time for Le Creuset and use our Have Them Call Me Instead tool. Le Creuset provides customer service by email and also by phone. I called customer service and the representative said the item is out of stock but interesting enough if you go to the website it's still available and you can purchase it. Nothing. I was very naive to think that it was just a one time case and ordered with them again when an item which was always out of stock came back in stock! The pay will definitely make you not want to stay at this company. How do you feel about going to work each day at Le Creuset? Ask a question about working or interviewing at Le Creuset. How do I know Le Creuset will not discontinue a color once I start collecting cookware in that colour? © 2020 Trustpilot, Inc. All rights reserved. Long hours but with good people. it was a good place to work in for me but what happened i wont go back because of the situation that happen which isnt my fault at all it was down right bad. I learned how to multitask better and become well-rounded. I called customer service, spoke with a representative and she said she will stop the shipment to go out and refund the money. That department is open 24 hours, 7 days. I don't fault the individual customer service representatives necessarily but clearly Le Creuset has a terrible system and seems to hate their customers. There are 2 ways to reach Le Creuset across 2 communication modes: email, phone. BBB??? Le Creuset of America was a great company to work for! I have sent unanswered emails and spent over an hour on the phone each time. Le Creuset - 2 3/4 Round Dutch Oven - $157.50 Uncover Weekly Treasures – A New Deal Each Week in November Disclaimers: Price valid Nov. 2 – 18, 2020 at participating Le Creuset Outlet Stores in the continental U.S. Not valid with other offers. Lecreuset is a great place based on quality and precision. Le Creuset of America was a great company to work for! Again no response. Low wages and no benefits for entry level workers, I enjoyed my time at this company. Fast paced, exciting, enjoyable but stressful at times; Being a team player is essential for a productive work day. I tried again on July 15th. The only thing I dislike about working here is the extremely long hours and low pay. I'd like to hear from someone regarding my original issue and would hope someone at Le Crueuset would make the effort to reply. Get weekly updates, new jobs, and reviews, The most useful review selected by Indeed. I received no reply from Doug and automated response from support with no follow up after a week. Customer service is ATROCIOUSI called 2 different times for a replacement for an order that arrived damaged. Amazing individual." After at least 5 hours total holding on the phone, several emails from my address and using Le Creuset Customer Service email, nothing. What is the most stressful part about working at Le Creuset? Resourceful and knowledgeable . They never sent any shipping confirmation. This time the rep offers expedited shipping which was nice, but definitely the least they can at this point since it's been almost a month now.My wife loves the dinnerware and colors, but the order fulfillment is garbage and definitely not reflective of a premium product/brand. If I could, I would give them zero starts but their customer service. This was about a month after my order and me calling them for shipping confirmation or any updates! If there was a way to give zero stars I would. getting a third shipment sent out. On May 17th Le Creuset had the nerve to send me an email thanking me for my recent purchase (from over a month ago) and asking me to review the product. I purchased about $500 worth of items for the kitchen. The lunch events were really nice and the cookware is to die for! I will never buy their pans again nor should you!!! Our goal is to provide a safe and welcoming environment in our stores. I hadn't noticed I was supposed to answer some questions so I emailed my response to those questions on June 11th. I had a damaged handle and no one from customer service will reply or send replacement!!! It taught me how to become a team player and work well with others in the plant on various assignment and new projects. For a company that has such a well known name, you would think they would have respectable support practices. Le Creuset of America is a fast paced company. Click here to see all the ways we know to contact Le Creuset currently. They have to do something about this. There are 4 small black dents on the edge of the pot, is it safe to use? I got nothing but automated responses from the email and when I called it would just ring for 25 minutes or longer. Learn about Le Creuset culture, salaries, benefits, work-life balance, management, job security, and more. It has been a couple weeks and I still have not heard from them. I have a 15 year old LC dutch oven that I sent for replacement using their warranty. I call support, and am told that they just forgot to send the rest out (excuse me?). They are World Class Awful!I have spent $1,400 on multiple orders to get various products. For the amount of money I spent on their products, I find this service UNACCEPTABLE. I placed the order on June 14. What is the most stressful part about working at Le Creuset? Reluctantly, I did so, which only made the ceramic more porous. The FedEx tracking record shows that they got the item back a month ago but I haven’t heard from them. The product is currently made in China, but my old pot was absolutely my favorite tool in my kitchen. Love representing Le Creuset.
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