Do not buy anything from Le Creuset. I am going to toss out these pans they are that bad now. No adjustments to … My review is in regards to their customer service. Considering everything, price, customer service, ease of use, maintenance this is not worth it at all. Only the latest review will count in the company's TrustScore. House Beautiful participates in various affiliate marketing programs, which means we may get paid commissions on editorially chosen products purchased through our links to retailer sites. Their claim of customer service is nothing more than a deceptive trade practice, My Lg tv panel gaurranty but not replaced panel company. There was also an issue with shipping that was ultimately resolved without any cost on my end. I can’t cook eggs or pancakes on it anymore. We received a 20cm LC Casserole 7 years ago as a gift. They are World Class Awful! Le Creuset non-stock Pan is horrible. Claim your company profile to access Trustpilot’s free business tools and start getting closer to your customers today! I have called them 3 times to get a replacement gasket. Called over 5 times and they keep telling me I will be refunded but nothing happened. The customer service is terrible. I was asked to fill in a questionnaire about how I use and clean the product, and was also asked to send in some photos. Alternatively, please contact the Le Creuset customer service team (details are provided at the back of this booklet). And light stains or scratches aren't going to get you a new one either. Gift cards and taxes do not count toward the minimum purchase requirement. Never shop with Le Creuset!! We mailed in our pieces at the very beginning of the pandemic (cost $70) and I will agree that it was not necessarily a straightforward process. The company's popular oval dutch oven starts at $125 (lecreuset.com) and their signature square skillet grill starts at $180 (lecreuset.com). Le Creuset proves its lifetime guarantee really is cast iron It replaced our 40-year-old pan … which we had bought in a charity shop The Le Creuset foundry in France, proving that a pan is for life. For this warranty to apply, you must follow our care and use instructions. SALT AND PEPPER MILLS 10-YEAR LIMITED WARRANTY – LE CREUSET® OF AMERICA, INC. Lifetime warranty is just a gimmick for consumers to believe they have good customer service in Canada. Ihre kompetente Farbberatung. I am just going to cast my 1 star vote in this arena. 2 days later I receive notification from UPS that package is on the way. Offer available at www.lecreuset.com and in Le Creuset Signature Stores while supplies last; not available in Le Creuset outlet stores. The warranty covers faulty workmanship and/or materials when the product is used in normal domestic conditions in accordance with the care and use instructions provided. I have had the same horrible customer service experience as many others who have written here. How about that? Hold times are an hour and then the person answering the call can't really do anything. Will never shop here again. I ordered $400 worth of merchandise from them and while they took the money immediately from my account, they have not sent me the merchandise. Check our our dedicated online, in-store and member services. Mit unserem besonderen Service - online, im Shop und für Mitglieder - holen Sie mit Sicherheit das Beste aus Ihrem Le Creuset Kochgeschirr heraus. Unser Service im Shop. Terrible customer service!!! I have spent $1,400 on multiple orders to get various products. We used it for slow-cooked curry once every 2~3 months. Frustrating! I wrote into customer service and was sent a return label to send the item back. Granted, there are a few caveats. The guarantee applies from the date of purchase of the original owner, whether a self purchase or received as a gift. Both stores were extremely helpful and patient while I weighed all my dutch oven options. We received two new pieces in the mail and couldn't be happier. May not be combined with other offers. Word of caution-the warranty is a big, fat lie!This will be the last $400 creuset pot for me! I don't know what is wrong with them that they cannot staff properly but this company should be ashamed of themselves. It supposed to be functional as they claim to be! Gift cards and taxes do not count toward the minimum purchase requirement. Its response was that the dish was old (pre-1978) and not covered by its lifetime guarantee policy, but that because of the exceptional condition and weirdness of the marks it would send me a new one. Last modified on Thu 2 Aug 2018 19.28 BST. And even if you don't buy a piece of cast-iron bakeware, Le Creuset has a slew of warranty policies that cover you for at least five years—and, in some cases, a whole decade. If the company determines you've intentionally damaged your item so you could get a new color (their Millennial pink collection is just so soothing), you'll be out of luck and stuck with the broken pieces. Since then, the company has released a range of products in an always-growing collection of colors — but for a price. Now the product with wrong order quantity is delivered and they will not give me a Return Merchandise Authorization - so that I can pay for the return shipping myself.They dont answer the phone, you get to be the #1 person on the line and they hang up; they send you and email to tell you it will be 3 days for them to answer your question.
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