This video demonstrates the use of mediation to resolve a contract dispute between two companies. Viewers witness a highly-skilled mediator in action as he draws on a variety of mediation techniques and leads the disputing parties through various stages of the mediation process to successful resolution. The video is appropriate for law and business school classes introducing mediation, as well as for mediators, trainers and lawyers preparing clients for a mediation. Please note: A physical DVD version of Mediation in Action: Resolving a Complex Business Dispute is no longer available from DRRC but can be purchased directly from CPR here. This is the online streaming version of the video. When you purchase it, you will receive a PDF study guide, the first page of which contains a link to the online video.